Return & Refund Policy

Our Commitment

We stand behind the quality of every bag. If your coffee arrives damaged, defective, or you received the wrong item, we will make it right — no questions asked.

Food Safety — No Returns on Opened Products

Because coffee is a perishable food product, we cannot accept returns on opened bags for health and safety reasons. This is standard practice across the specialty coffee industry.

What We Will Do

• Damaged in transit: Full replacement or refund. Send us a photo of the damage and we’ll ship a new bag immediately.
• Wrong item received: Full replacement shipped at no cost. Keep the wrong bag on us.
• Unopened, sealed bags: May be returned within 14 days of delivery for a full refund. Customer pays return shipping.
• Quality concern: If you’re genuinely unhappy with the taste or quality, contact us. We’ll work with you on a resolution — credit, exchange, or partial refund.

Subscriptions

You can skip, pause, or cancel your subscription at any time from your account — no fees, no penalties. Changes take effect on your next billing cycle.

How to Reach Us

Call us at 216-260-4418 or email us. We respond within 24 hours on business days.